Refunds & Cancellation Policy
Last updated: July 2026
This policy explains how cancellations and refunds work for outstation, airport, local and corporate cab bookings made through D2W Mobility. Our aim is to be transparent and fair — the fare you see is all-inclusive, and refunds, where due, are processed promptly.
Free cancellation window
- Outstation & local trips: cancel free of charge up to 24 hours before the scheduled pickup.
- Airport transfers: cancel free of charge up to 2 hours before the scheduled pickup.
- Cancellations made after these windows may attract a small charge to cover driver allocation.
Refund timelines
Where a refund is due (an eligible cancellation, a trip we could not fulfil, or an overcharge), the amount is refunded to your original payment method or your D2W wallet within 4–7 business days. Bank/UPI processing times may vary slightly beyond our control.
No-show & driver-side cancellations
If our driver fails to arrive or we cancel a confirmed trip, you are entitled to a full refund. If you are not reachable at pickup and do not board within the waiting period, the trip may be treated as a no-show.
How to request a refund
Share your booking reference with us at info@dash2wheel.com or call 7000293640. Our team will verify and initiate the refund within the timelines above.
D2W Mobility — Indore head office
B-9, Neha Apartment, Lal Bagh Road, Indore – 452001 (MP), India